Missing letter and photo

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

Compassion staff,

I realize Indonesia is a long way away, and my sponsored child is only 7, but your information indicates that when a gift of at least $60 is given, that we will receive a picture of the child with what they actually got. I gave a gift of $60 just over two months ago in mid May, and have received nothing. Will I be receiving such?

I sent an email to you on7/28/17 and still have not even had a response from you!

Very frustrated and disappointed!

Rick
Photo of Rick

Rick

  • 3 Posts
  • 2 Reply Likes
  • frustrated

Posted 1 year ago

  • 1
Photo of heather o

heather o

  • 362 Posts
  • 264 Reply Likes
Rick, thank you for blessings your child with your generous gift and sponsorship. I am another sponsor but I can answer some of your question. It can, and usually does, take up to 6 months to receive your thank you letter and photo. This allows time for the gift to be distributed to the project from the country office, the project staff time to meet with the child and their family, decide on how best to spend the money to benefit the family, go shopping, take the photo and then write a thank you letter and have that letter transported to the country office for translation and scanning. There is a lot involved with the gift process. I have read several post from sponsors who visited their kiddos and we're shown their kiddos Compassion files which involved the exact amount spent on each item when gifts are received, from what I understand the records were quite meticulous even if an exact accounting doesn't make it into the letter. I hope that answers your question! God bless!
Photo of Patty

Patty

  • 48 Posts
  • 46 Reply Likes
Hi Rick,
Customer service from Compassion International  should have written back to you............... but anyways..... it takes officially 6 months to the day your money was received for them to officially contact the Center.  It then takes about 2 months  for you to receive your answer.  It takes 3 months for the Center to receive the money.  

I had recently posted couple days ago about gifts ..... here is the link and the answer that might help.

link:
https://support.compassion.com/compassion/topics/is-the-center-responsible-for-telling-you-how-much-...

Blessings! 
Photo of Patty

Patty

  • 48 Posts
  • 46 Reply Likes
Kristen, thanks for letting me know that inquiries are not the norm.  Good to know.....by the way.... with your experience with sponsoring multiple kids, have there been countries that seem to be faster with correspondence than others?  I read some other posts and someone wrote Ghana seemed to have quicker turn around times. Would be nice to keep in mind if we pick up a 3rd child to sponsor.
Blessings!
Photo of KristenH

KristenH, Champion

  • 1111 Posts
  • 687 Reply Likes
I've always had great luck with Kenya!
Photo of Patty

Patty

  • 48 Posts
  • 46 Reply Likes
Thanks KristenH! :-)
Photo of Andrea Watt

Andrea Watt

  • 126 Posts
  • 44 Reply Likes
I've had good luck with Guatemala :)
Photo of heather o

heather o

  • 362 Posts
  • 264 Reply Likes
I've had good luck with Uganda, El Salvador, Mexico, and Bolivia.
Photo of Rick

Rick

  • 3 Posts
  • 2 Reply Likes
Thank you for the info. That makes me feel a bit better about this.
Photo of Shannon Massey

Shannon Massey, Employee

  • 1729 Posts
  • 300 Reply Likes
Hi Rick! 
I am so sorry to hear that you are frustrated about this gift process. As many of our other sweet sponsors have mentioned, we do see that most thank you letters to include a photo take about five to six months to be received. Please know that we would be happy to send in an inquiry if you do not receive your thank you within six months of the date you gave the gift. We appreciate your patience so much! 
Also, I am so sorry that you did not receive an email back from us. Did you send it socialmedia@compassion.com? If not, which email did you use? 
Photo of Rick

Rick

  • 3 Posts
  • 2 Reply Likes
Thanks, The email address I sent to was ciinfo@compassion-intl.com.
Photo of Madison

Madison

  • 312 Posts
  • 43 Reply Likes
Hi Rick!
For the future, please use either ciinfo@us.ci.org or socialmedia@compassion.com. You should expect a response in a timely matter with these two email addresses! 

This conversation is no longer open for comments or replies.