Missing letters

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  • Updated 5 months ago
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In the app it shows that I have 2 letters that are not showing nor have I received anything in the mail.

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Catie Abels

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Posted 6 months ago

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Bre Boswell

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Hi! I’m another sponsor and the reason your letters have a grey “x” is because they are still in translation. Translation can go really quick or can take some time! I have a letter from may 4 with and x that is still in translation, but just recieved it in the mail! Luckily I know spanish so i could read it while they continue to translate!

Hope that helps!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Catie! Bre is correct that the "x" usually indicates that the letter is still in translation. The first letter was actually canceled because it was written by someone other than your child and they didn't identify themselves on the letter, which is required. We sent the letter back to the center to have that issue fixed. The second letter with the June 4th date should actually be the same letter from March with the name of who wrote the letter :). It should be processed soon!
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Catie Abels

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Thank you! Will they clear once everything is taken care of? I just don’t want to miss anything from this sweet beautiful girl.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Catie! The cancelled one will still have the "x", but the new one will clear and be ready for you to read once it finishes processing :).

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