Missing Sponsored Child on Account

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I sponsor a child through an organization, so I don't financially sponsor her but have taken on the role of communicating/praying for her. I would like to write to her online, however my online account says I don't sponsor any children. I have the child sponsor ID, I just don't know how to put it onto the account.
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Mandi Richards

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Posted 3 years ago

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Garry Sagel

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What organization do you sponsor this girl through?
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Sarah, Sponsor and Donor Relations, Social Media

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Mandi, I pulled up your account, but I don't see any children that you are currently set up as a correspondent for. Do you have her child number available? I see that we had a child from Bolivia, Eugenia, on your account in April, but her sponsor canceled in July.
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Lindsay

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Trying not to start a new thread because I know they exist already and this is the first one a search popped up. Anyway...My correspondent , Chirleys, from Colombia is missing from my account. I'm assuming she graduated? Thanks!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Lindsay! Chirleys did leave the program, but she left before graduating. I'm sending you an email with more details on her situation.
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Lindsay

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Hello, Ladies, and happy Friday! Well...happy in regards to things other than kids going off my account. Efrain in Bolivia is no longer there. Would someone please be able to fill me in on his situation? It's very possible he just graduated.
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Sarah, Sponsor and Donor Relations, Social Media

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Lindsay, actually Efrain's financial sponsor just ended his sponsorship this morning for personal reasons :(. Efrain will still be in the program for a while longer and will continue to be taken care of while we search for a new sponsor for him.
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Lindsay

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Oh, no! Can you tell me how much longer he has? I know he's been in the GAP program for a couple years.
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Sarah, Sponsor and Donor Relations, Social Media

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He should still be in the program until about the end of 2018.
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Lindsay

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Ugh! The roller coaster tide of correspondents :( Yancy from ES is off my account this morning. Would someone please let me know what the circumstances were? Thanks. What a sweet girl.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Lindsay. I am so sorry Yancy is no longer on your account :(. Her financial sponsor canceled a few days ago for personal reasons. I am so sorry I didn't catch that when we spoke yesterday! I know you'll cherish the time you had with her, but it's always hard to lose a precious kiddo. 
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Lindsay

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Thanks, Sarah! I didn't realize that was you who I spoke to yesterday! I know I asked either this or a similar question previously, but I don't recall the full answer. Will I, at some point, be able to access the letter(s) she sent me on the new system? I still keep everything from my kids, financially sponsored or correspondent, when they're no longer in the program or on my account.


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Sarah, Sponsor and Donor Relations, Social Media

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Lindsay, no worries! Actually, all I did for you yesterday was send you a new photo of your TH child :). Looks like you chatted with someone else yesterday too. Yes, you will be able to see her letters on the new system. If you ever need me to email them to you, I'd be happy to do that as well. I still keep everything on my previous kiddos too :)!
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Lindsay

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Sigh. I seem to be dominating this thread. Lol. I noticed this evening that Aboubacar (BF4630271) is off my account as well. He's financially sponsored by my mom and I know she didn't drop him so I figure I either need to make some payments on him or he left the program. Would someone please let me know? Thanks!
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Emily

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Good morning, Lindsay! Regrettably, because we hadn't received any support for Aboubacar and he was over six months behind, we did have to remove him from Joselyn's account. However, we spoke with her yesterday through chat online about donations and I put this child on hold for if you guys do still want to continue supporting him. It sounds like she's going to contact us in a couple of days so we'll likely take care of it then, but you're welcome to discuss with her what you both would like to do and let us know. 
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heather o

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I just logged on to my account and my precious Abigail is missing. Can I please find out what is going on with with her. I am guessing she may have lost her financial sponsor? Thanks and God bless!
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Emily

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Hi Heather! I'm so sorry that your sweet Abigail is no longer available for correspondence :(. Yes, her financial sponsor is unfortunately no longer able to continue supporting her. Please let us know if you're interested in supporting her and continuing your relationship with her. We have her on hold for you in case you're interested in taking over her sponsorship. However, we certainly understand if you're unable to at this time and we'll make her available for another sponsor. You've been such a blessing to her. I know she'll always treasure the impact you've made in her life.
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heather o

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Super awesome news, I have the go ahead from my hubby to take over Abigail's sponsorship. Could you all please add her to our account and use the card on file to pay? I have lost my voice due to severe allergy issues and cannot call right now. Thanks and have a blessed weekend!
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Sarah, Sponsor and Donor Relations, Social Media

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So sorry you lost your voice, Heather, but I am excited for you! I've put Abigail on your account and will use the bank account we have for her support. It will start to pull donations out on July 20 :). Thank you so much Heather! Have a very wonderful weekend!
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heather o

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Thank you so much Sarah! We are super excited to have Abigail as a permanent member of the family. Have a wonderful weekend and God bless!
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heather o

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Me, again. It seems as my two littlest ET girls have gone missing. Could I please get an update on what happened with Dagmawi and Worknesh? Than you and God bless!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Heather! I'm so sorry Dagmawi and Worknesh were removed from your account yesterday :(. The company that sponsors these two girls has actually decided that they'd like their employees to be the correspondents for the children, which is why they were taken off of your account. The good news is that it sounds like the company and the employees are starting to see how beneficial the letters can be and want to start engaging directly with their kids!
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heather o

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Thanks, Sarah! That is the best situation possible!
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heather o

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Me, again
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Katherine

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Hi Heather! I see that Anelsy is no longer in Compassion's program because her family circumstances have improved! Yay! I also see that Akas was recently cancelled from your account because his financial sponsor cancelled their support. I'm sorry that you've lost these two :(.

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