Money was drafted from my checking account but my online account says I am not yet sponsoring a child.

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My sponsorship was paid 4 days ago, but I did not receive an email. I went online using my email address and location and my other information was pulled up but it still says I am not yet sponsoring a child. HELP
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Johnnie Wilmoth

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Posted 1 year ago

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Susan, Sponsor and Donor Relations, Social Media

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Johnnie, I am so sorry for the confusion. According to our records, your sponsorship was setup on October 27, but the support was not withdrawn right away because you had asked that the 1st donation be November 1. This means that your sponsorship will not be finalized until the first payment is received in a few days. That said, It sounds like the support was actually withdrawn on your end. If that is the case, please email us a copy of your bank statement showing the support having been withdrawn so that we can correct our records. 

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