Monthly due

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  • Updated 2 years ago
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I was about to pay for this month's contribution and it says $0 due. I was wondering why?
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Derek LeClaire

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Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Derek! I apologize for the confusion when you were looking at your account. You've actually been ahead on your sponsorship donations for several years (2013 to be exact.) The reason you are seeing that $0 is due is because you've been ahead on the donations, so there is actually no need for you to send a contribution this month :).
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Eleanor Clark

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Ok I have 0 due for my last six kids that I use my India funds on and you toke out the payment to of a 115.00 I would like you stop that payment. Please. Would like to know why to
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Eleanor! I don't yet see a donation of $115 coming out of your account. I do see that we pulled $133 yesterday to cover support for the following children:
Princess, Edith, Benjamin, Julya, Mueloba, and Pim. Are these the children and the donation you are talking about? If not, can you please give me the child IDs for the ones you are mentioning. The reason we are still pulling funds out is because your sponsorships are set up as an automatic pull and your account is still behind. If the donations we had moved from your India child had brought you current with your donations, the system wouldn't have pulled anything out. I cannot stop the donation from going through, but we can refund it to you if need be. If having your donations on a recurring pull isn't something you want, please let me know so I can remove that.

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