Monthly payments were incomplete for Jan & Feb 2017.

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old post

I know you've transitioned to a new system. However, it's now May and sponsorship EFTs for one of our three supported children still have not showed up from Jan & Feb. A January recurring payment for Partners of Compassion also has not gone through.

Please let me know how this can be resolved. Thanks.
Photo of Dan Daetz

Dan Daetz

  • 0 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Teresa Hallman Wesson

Teresa Hallman Wesson

  • 3 Posts
  • 0 Reply Likes
I wasn't a sponsor in Jan feb My payment went through. For last month
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Dan, I sincerely apologize for the confusion in regards to your donations. I show that donations have gone through for all three of your children in January, February, March, and April. In addition, the donation for Brayan Smith was just withdrawn for May. It does look like each month except for April the donations were withdrawn separately although all three should be on the automatic withdrawal to be pulled on the 15th of each month. The monthly support for Felister, Gracia, and the Partners of Compassion have been coming out together on the 15th and Brayan Smith's support has been coming out separately for some reason. It looks like you went in near the beginning of each month to make Brayan Smith's donation so it didn't come out later. Maybe there is more to the story though. Can you tell me more about what has been going on on your account?

This conversation is no longer open for comments or replies.