more than 1 password works for account

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Hi there! I have been a sponsor for a little over a year, but with some recent changes I struggled to log into my account. I changed the password, but now my old password works again (so I have two different passwords that allow access to my account). I am not sure, but this seems maybe like it is a glitch and shouldn't work. Could you help me to understand this issue and perhaps remove one of the two? Thanks!
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JJ

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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JJ, I am unable to view you password(s) for your account security. It is tough to know what is going on without knowing what the passwords are but I don't want to put your account in jeopardy by asking you what your password(s) are. To clarify, you tried both passwords right after each other and they both worked? How different are the passwords? Would it be alright if I reset your password for you? 
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JJ

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Hi Susan, 

perhaps I should ask a different question first. Are the passwords case sensitive? Thanks in advance!

-JJ
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Susan, Sponsor and Donor Relations, Social Media

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JJ, no the passwords are not case sensitive. 

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