Most recent picture doesn't appear to be the same child as in earlier pictures?

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  • Updated 21 hours ago
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I started supporting a little boy in 2015. EC060900036. His name is Matias. He is in Ecuador.
All of the pictures I received early in the sponsorship were similar and obviously the same little boy... just older.  This past year the picture isn't of the same child. This picture is of a little boy who appears to be of African decent... different hair, different hair line, skin color etc.
I realize kids change as they age, but this looks like a completely different child :(
I messaged Compassion a while back using the online "contact us" form a month or so ago asking about it.  I never heard anything so I thought I would try this.
Hope to hear from someone soon!  
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Heather Brown

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Posted 2 months ago

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Sarah, Official Rep

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Hi Heather! I am so sorry for the mistake in Matias' photo and that you never received a reply to your original contact! I do agree that this child is definitely not Matias, and I am sending an inquiry on your behalf today to get this rectified. It does take about 6-8 weeks for us to receive a reply back from our Ecuador office with the corrected photo updated on Matias' profile. Once that happens, we will be able to get the new, correct photo of him out to you. 
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Winegar Family

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I had this same thing happen with my child in Ecuador. I can't seem to get it straightened out. Any suggestions?