Multiple copies of same letter

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
I just wanted you guys to know that my online letter from Yvonne also came in the mail this week so I was finally able to read that back pge. However, I received seven copies of it!!! I though for sure the floodgates had opened when I saw all those compassion envelopes, but it was all copies of the same thing.
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KristenH, Champion

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Posted 3 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hey Kristen! Thanks for letting us know about this situation. I am so sorry if receiving multiple copies of the same letter got your hopes up about hearing from several of your kids that day! This was an error that our IT team discovered and have a fix for the majority of these cases. There are still a few sponsors who are being sent duplicate letters, but the root cause for those sponsors is still being worked on.
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KristenH, Champion

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Ok glad you knew about it!!
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Karen

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Ya, I just got a duplicate letter from one of my girls, again today, too.