Musical cards

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I recently sent a musical greeting card to my child because those were listed as one of the items that are actually delivered to the child. I noticed that I received a photo copy of the card in my letters tab. My question is, did she actually receive that card or was it just photo copied? Also, why would it be photo copied as scanning it may have crushed the musical mechanics inside of the card.

Thank you,
Photo of Jennifer Beebe

Jennifer Beebe

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Posted 1 year ago

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Photo of Shannon Massey

Shannon Massey, Employee

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Hi Jennifer, 
I am so sorry for the confusion on your most recent musical card! You are welcome to send musical cards or pop up cards. However, we are required to scan in any letters or cards that have words on them. This is the only way we can translate these cards. If you choose to use a card that has words on it already or choose to write in it, you will run the risk of having the card broken during scanning. We would much prefer you only use cards that do not have words, and then write your message on a separate sheet of paper. This way your message can be scanned for translation and you do not run the risk of your card being broken. Also, if you do send an item that must be sent physically, we will send your whole package physically, so the letter will be placed in that same package after translation. I hope this is helpful and clears things up! 

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