My account # 07676504, sponsoring Jeimy Yiseth Balaguera Florez, child# CO066700510, still not on my account.

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  • Updated 1 year ago
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I still do not see sweet Jeimy on my account.  The last I was told, Jeimy should appear on my account by June 30th or she will be given to another sponsor.                                                    My check has cleared, in the total amount for the year.  I understand you have had challenges with a new computer system; however it has been at least a month since my check was deposited.  Please reply with the status, I am anxious to write her.  I do hope she is receiving the money I donated for sponsorship.
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Marcia Hudgens

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  • frustrated.

Posted 1 year ago

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Susan, Sponsor and Donor Relations, Social Media

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Marcia, I sincerely apologize that this still has not been done for you. I can imagine that it is frustrating that this is still going on and I am so sorry for that. After reviewing your account, I can definitely see some system errors that are preventing Jeimy from showing up on your account. I can see that the check was processed and put towards him but regrettably the system errors are preventing the sponsorship from being finalized. I am working to correct this for you as soon as possible and will keep you updated on my progress. 
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Marcia Hudgens

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I am still acct# 07676504.  Jeimy moved away.  I picked Purity last weekend, she is showing on my acct.  I received a call on Tuesday, I forgot the lady who called me.  The lady said Purity moved, I authorized the lady to pick a new child since she may have updated info on current children.  When will I see a new child to sponsor?  Thank you,
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Sarah, Sponsor and Donor Relations, Social Media

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Marcia, I am so sorry for the confusion! Purity did not move away and is still in the program and on your account. It sounds like there may have been some confusion on the phone when you spoke with our representative as she was calling to inform you that Jeimy had moved away, not Purity. You can continue with Purity's sponsorship and begin to write her letters right away!

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