My account

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  • Updated 7 months ago
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Discuss my account did you receive any payments in Januarary 2019
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Karen Madrid

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Posted 7 months ago

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Christina, Employee

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Hi Karen! I’m happy to help you! :) Firstly, did you happen to post twice on this public help forum here? If so, I believe I have located your account. Are you sponsoring Iradukunda from Rwanda? If not, will you please provide your sponsor number?
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Karen Madrid

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This reply was created from a merged topic originally titled Payments.

Hi did you receive any payments for Januarary ?
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Sierra, Employee

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Hi Karen! I merged your two posts together to help with any possible confusion. Here is your comment from your other post:


"Hi Christina 

Yes I did post twice I had forgotten my password and tried both of my emails. This one is the correct account 
Yes my sponsor child is Iradukunda from Rwanda. 
Are you able to check my account for Januarary? I thought a payment was done unless I missed it. Thank you"


I just checked your account, and we have not received a donation for Iradukunda's sponsorship since December.
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Karen Madrid

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Thank you I’m sorry for any confusion may I do payment arrangements? . I’m having a difficult time financially.
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Sierra, Employee

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Hello, Karen! No problem at all. :) I'm so sorry to hear you're having a difficult time financially. Because we will be getting into some sensitive financial information, I'm going to go ahead and email you at both of the email addresses you provided. We can continue our conversation there. :)
(Edited)

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