My app recently updated. It shows that I have a new letter but it won’t open. Is this in the process of being uploaded?

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  • Updated 11 months ago
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Chris & Kristen Laning

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Posted 11 months ago

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Christina, Employee

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Hi Chris and Kristen! I'm so sorry for any confusion with the updated version of the application. Regrettably, the new app is not currently displaying letter statuses or they are not showing correctly. However, I have checked and see that Lisseth's letter to you is still in translation, so that is why you are not able to open her letter yet. When her letter has been translated and is ready to be viewed, you will receive an email notification :). 

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