My child changed completely without my notice, why?

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I have sponsored a child for the past 3 years I believe, and this past year I noticed that my original sponsored childed is gone and I have a different one without my consent. I would have rather chose my sponsored child if mine is no longer in the program. Why was I not notified? I deserve to know who I am sponsoring. I emailed in a reply to an email that had the new sponsee in it and never heard back. Please let me know what happened with Rigoberto.
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Andrea Jean Rodriguez

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Posted 10 months ago

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Susan, Sponsor and Donor Relations, Social Media

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Andrea, I sincerely apologize for the confusion and that you received this new child without your consent. We normally call and send letters when a child leaves our program. I am happy to give you some more detailed information about what exactly happened on your account, and correct things as needed, but regrettably I was unable to locate your account by your name and email address. Please post your sponsor number or child's ID number here or email us at socialmedia@compassion.com so that we can further assist you. Thank you for your partnership. 

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