My child changed completely without my notice, why?

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I have sponsored a child for the past 3 years I believe, and this past year I noticed that my original sponsored childed is gone and I have a different one without my consent. I would have rather chose my sponsored child if mine is no longer in the program. Why was I not notified? I deserve to know who I am sponsoring. I emailed in a reply to an email that had the new sponsee in it and never heard back. Please let me know what happened with Rigoberto.
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Andrea Jean Rodriguez

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Posted 2 years ago

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Andrea, I sincerely apologize for the confusion and that you received this new child without your consent. We normally call and send letters when a child leaves our program. I am happy to give you some more detailed information about what exactly happened on your account, and correct things as needed, but regrettably I was unable to locate your account by your name and email address. Please post your sponsor number or child's ID number here or email us at so that we can further assist you. Thank you for your partnership. 

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