My child does not show up on the app

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  • Updated 2 years ago
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Hello my name is Olivia. I downloaded the compassion app and I could not find my child on my account! I’m not sure how to send letters or anything now! Help!
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Olivia Kate Sardina

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Posted 2 years ago

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Sarah, Official Rep

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Hi Olivia! It looks like the last time you logged into your app or account was a few weeks ago before the sponsorship had fully processed. Would you please log out of the app and log back in for me to see if that pulls in your child's information now that the sponsorship setup is complete? Let me know if you still have trouble!

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