My child has been removed from my account

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I was wondering if you can help me.  I was sponsoring THREE children, but now I only have TWO in my account.  My girl, Estefania Yafania Nunez Mateo (DR034900618), is no longer on my account and I'm very sad that she's gone --  I did not request to cancel her sponsorship.  Just recently, I had gotten an email about her birthday coming up and now she's gone.  Can someone help me?  I hope I didn't do anything wrong on my part.  Thanks so much.  

My sponsor number is: 08021653
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Missy

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Posted 7 months ago

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Madison

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Hello Missy!

It does look like Estefania did reach the maximum age at this time! I do see that you did call in today and receive help from one of our representatives. If you have any further questions, please let us know and we will be happy to assist you! 
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Missy

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Thanks, Madison.  But I want you to know that I was very disappointed to say the least.  All of a sudden, she's gone -- I thought she'd be with the program longer, considering that she had special needs.  It hurts a lot.  I can't even say goodbye. But still, I will continue to sponsor my other children and do the best I can for them.  Thank you for your answer.  
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Sarah, Sponsor and Donor Relations, Social Media

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Missy, I completely understand the disappointment you feel for losing Estefanie. I just lost my sweet little girl unexpectedly and it just tore my heart out! You are absolutely welcome to send a final letter to her if you would like to. It does have to be a physical letter as she no longer shows up on your account. Make sure that you put your name and sponsor number and her name and child number on the top of the letter along with the words 'Final Letter". You can send that letter into our office at:

Compassion International

Attn: Child Correspondence

Colorado Springs, CO 80997

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