My child hasn't been processed

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  • Updated 2 years ago
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Hello, I just recently started sponsoring two young children, one named Twetegyereze and the other named Ana. I started sponsoring them only a few days apart so I was unable to add one to an existing account due to the fact that I had not received the necessary information to do so yet. I later received the information needed to do so for Twetegyereze, but I never got the information for Ana and have not heard anything about her since. It has been at least two weeks and, since I have attained the information about Twetegyereze, I had thought that I would have about Ana as well. Is there something wrong or did I make a mistake while applying to sponsor her? And also is there a way to put them on the same account?
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Ana

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  • confused

Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Ana! I am so sorry for the confusion regarding your sponsorship for Ana. Basically, Twetegyereze's sponsorship went through the processing online easy. We call it the "happy path". Ana's sponsorship didn't go the happy path, and has been put in queue to be manually reviewed and processed. She is still your kiddo, but someone in another department that handles these situations has to review it before she can be placed on your account. It may take another few weeks to get her sponsorship processed, but she will show up on your account as soon as that is done for you. They will be placed on the same account for you as well :). Nothing you did when trying to sponsor her caused this either.
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Ana

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Thank you so much! That truly is a relief. Thank you.

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