My child’s letter has not been delivered

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  • Updated 11 months ago
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We can see that our child sent us a letter but it’s stuck somewhere. We were regularly receiving them for a while and now it’s been months and this letter still hasn’t been translated/scanned/sent to us. The letter says February 1 and is gray with the little “x” in the app.
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Carleen Long

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Posted 12 months ago

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Photo of Susan


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Carleen, I am so sorry for the confusion in regards to this letter. It looks like your child's letter was cancelled. This happens from time to time if the child either included something (like direct contact information) that they shouldn't or they forgot to include something (like addressing you correctly by name). Your child will write you a new letter and we will get it to you as soon as possible. Thank you so much for everything that you are doing for precious Breana! We are honored to partner with you! 

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