my childs birthday gift

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So I asked about a birthday gift that I sent to one of my girls in the Dominican Republic Cleiri Moserrat Garcia Riverai Number DR052400819 Now when I had asked about the gift at an earlier date because she had made no mention of the gift I was told that it had never processed so she never got it well I just got a letter this week thanking me for the gift and a list of items bought with the gift can someone please tell me if she received the gift or not????? also please inquire about my boy Edwin 's gift in Mexico since I was also told his gift did not process.
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Debra Gonzalez

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Posted 5 months ago

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Leah, Employee

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Hello Debra, I am so sorry for the inconvenience and any confusion about the gifts. I looked in to this further and I do see that the gift delivery status says that the contribution did not go through. This is why you were told that the gifts did not get delivered. However, I checked the transactions and another system that we use to process the contributions and I do see that these were successfully completed. I also show that these gifts were applied to your tax receipt. I am happy to hear that you did receive a letter from Cleiri, I am sorry that this letter took so long to receive. I have sent an inquiry to the national office in Mexico regarding the $60 birthday gift that you sent for Alangael (Edwin) on, August 31, 2017. Again, I apologize that this happened. I do appreciate your patience while we work to resolve this issue for you. 
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Debra Gonzalez

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OKay thank you very much is it possible to add $40 more to this so that he may get a $100 gift for his birthday please?????
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Debra! I am so sorry, but I don't have a way to simply add on another $40 to make the gift a $100 gift. The $60 gift has already been processed and is now being used to purchase a gift for your kiddo.
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Debra Gonzalez

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Okay am I able to put it in as his birthday gift because I had planned to send him the $100
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Sarah, Sponsor and Donor Relations, Social Media

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Yes, Debra, you can absolutely do that :). Are you wanting me to process that on your account for you or will you do it online? We'd be processing a $40 gift or a full $100 gift?
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Debra Gonzalez

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Yes you may process it that would be great if you could put it in for $40 please and thank you. Also could you put it in for tomorrow that is when my pay check goes into my account

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