My gift to my child never came out of my account.

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  • Updated 2 years ago
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On 2/4/2017 I did three one time gifts for my sponser child (#02314454). I received a confirmation and an email confirmation but it never came out of my account. It should have been $100 same day.
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Rebecca Kruise

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Posted 2 years ago

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Stephen

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Maybe because of them being backlogged and then updating the system that could be but someone from compassion will answer you tomorrow about this God bless you forever and always
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Rebecca Kruise

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I did think of that as well. Thank you for your help!
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Susan, Sponsor and Donor Relations, Social Media

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Rebecca, I am so sorry for the delay in processing and any confusion that has caused. It looks like your donation did not go through because your card was declined. Please try it again. Thank you so much for your support!
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Rebecca Kruise

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Thank you for your help. I have resubmitted the donation. I will not be charged twice will I? I used the same account my monthly support comes out of so hopefully it will work this time. I apologize for the inconvenience.
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Susan, Sponsor and Donor Relations, Social Media

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Rebecca, I can see your gifts on your account. They are still pending but it looks good so far! Your original donation was cancelled because it was unsuccessful so you will only be charged for the gifts you just gave. 

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