My home page does not show the 2 children I sponsor. I am unable to write a letter.

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  • Updated 10 months ago
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My home page “at a glance” is blank. I cannot write letters to my sponsored children.
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Jonene McDermid

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  • frustrated

Posted 10 months ago

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Bobbi and Tom Harvey

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Is your sponsor number showing? If not enter that and then call Compassion directly.
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Sarah, Official Rep

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Hello Jonene! I am so sorry for the confusion! I actually don't see that you have an online account that is connected to your Compassion sponsor account. This usually happens if you use an email address to set up an account before we've created your sponsor account for you or the email address is different than the one you provided us with. To create an account connected to your sponsor account, you will need to use your sponsor number here: https://www.compassion.com/my-account/create-usa.htm. Please let me know if you need help with your sponsor  number! I would be happy to provide you with it if needed!

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