My letter from my child has been in translation for 11 weeks. How long does it usually take?

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My child's letter to me has been in translation for 11 weeks. Should I notify someone it is still in limbo? Can I see the letter without translation so I can try to translate through other means? Thank you!
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Kimberly Gaston

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Posted 10 months ago

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Anna, Employee

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Hi Kimberly! Thank you so much for taking the time to inquire about this letter from your sponsor kiddo. It can take up to three months for letters to complete our translation process. Regrettably, you won't be able to see the untranslated version during that time. However, in this case, the reason this letter was taking so long was due to an issue with the letter itself. When a sponsor donates a gift, there are certain requirements that prompts the child to write a letter in response thanking the sponsor for that gift. In the letter you are inquiring about, because there was no mention of the gift that you donated to Sasriya's family in December of 2018, this letter has been stopped and will be rewritten by Sasriya so you can know how your generous donation was used to help her family. I have put in a request with the project Sasriya attends to check on this letter for you, but please know it can take up to 45 days for this to be fully resolved. We so appreciate your patience while we work on this for you.
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Michael Lee

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Can I make a suggestion? Instead of sending the letter back to the child to be rewritten, could they just write another letter for the gift. I am sure this is a rare case that this would happen. If I would find myself in this situation I would hate to have the letter go back to be rewritten. You could miss a neat letter from your kiddo and maybe miss learning something new about them. Just a thought. Thank you.
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Sierra, Employee

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Hi Michael! That is a great suggestion; however, unfortunately, it's not up to us here at our headquarters whether a letter gets sent back to be re-written. The letter was stopped during the translation process at the country's National Office and was sent back before it even got to us.
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Kimberly Gaston

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Thank you for all the information. I think many of us know how slow it is for the child/family to receive word on the gift. It is very thoughtful that the program wishes the gift to be acknowledged, but I wonder if this leaves the child wondering if there letter was not good enough to be sent. We are overjoyed to receive any letter from our child, as it shows that they are thinking of us, like we think of them. Any letter is good enough, she should not have to rewrite it to accommodate a gift sent later. We would love it no matter what it says! <3

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