My letter history has been cleared out for 6 of my kids on my account

  • 3
  • Problem
  • Updated 3 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old post

Hello!  The last few times I've gotten into my account, I noticed that for 6 of my kids, it appears that all of the letters we have written back and forth have disappeared!  It lists that the correspondence is 0, and it is gray and does not allow you to click on their name to open up the correspondence history.  I hope this can be fixed and that not all of my letters have been lost!  I will be very upset if that is the case.  Can you please look into this for me and see if there is something that can be done to fix this?  My sponsor number is:  07300510.  Thank you!

Also, I noticed that one of my correspondent children has been removed from my account (Elizeth NI-195-0398).  Does this mean that her financial sponsor stopped sponsoring her?  I thought we would be notified when this happens and given the opportunity to take over the financial obligation.  I am not sure that I could afford to financially support another child at this time, but I just thought we would at least be notified to let us know that we would be losing a correspondent child, and maybe give us an opportunity to write them one last letter to say goodbye.  Can I still send a letter to her, even though she has been removed from my account? 

If I have lost Elizeth, could I please add a request to the list so that I can get another correspondent child?  A girl between the ages of 5 and 16 from anywhere.  Thank you so much!!    

Photo of Trina Harris Ezell

Trina Harris Ezell

  • 65 Posts
  • 23 Reply Likes
  • upset and anxious

Posted 3 years ago

  • 3
Photo of Garry Sagel

Garry Sagel

  • 231 Posts
  • 172 Reply Likes
I don't know the answer, Trina, but I will be watching. One of my girls in the Philippines, is also grayed out, so I am wondering the same thing.
Photo of Sarah

Sarah, Official Rep

  • 5220 Posts
  • 1137 Reply Likes
Hi Trina! Quite a few sponsors are experiencing the same thing you are with the letters not showing on their online accounts right now. Your letters are still in the system, but there's an issue that is causing them to not show up the way they should. Our IT team is working to fix it as soon as they can!

Your sweet girl, Elizeth, actually left the program :(. Her family is now no longer interested in the program and has pulled her out. You are absolutely welcome to send her a final letter. I know she would be grateful to hear from you one last time! Please handwrite that letter and put the words "Final Letter" on the top of the letter next to your sponsor ID and her child ID. Send it to our office at:

Compassion International

Colorado Springs, CO 80997

I will absolutely put you back on the waiting list for this correspondent child request :).

This conversation is no longer open for comments or replies.