My letter is being sent to the wrong child.

  • 1
  • Question
  • Updated 7 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

I am sponsering two children. In looking at my Letter History, I see that one of my letters is being sent to wrong child although the numbers are correct.
Photo of Allison Freshley

Allison Freshley

  • 2 Posts
  • 0 Reply Likes

Posted 7 months ago

  • 1
Photo of Shannon Massey

Shannon Massey, Employee

  • 1732 Posts
  • 300 Reply Likes
Hi Allison, 
I am so sorry to see this error! I am doing some work on our side to see if it is possible to fix this error. I will get back with you as soon as we are able to find a solution. Thank you so much for your patience and again, I am so sorry for the inconvenience! 
Photo of Shannon Massey

Shannon Massey, Employee

  • 1732 Posts
  • 300 Reply Likes
Hi Allison!

This should be all fixed for you now! Please let us know if you are not able to see the correction. Thank you! :)
Photo of Allison Freshley

Allison Freshley

  • 2 Posts
  • 0 Reply Likes
Good afternoon!! I checked the other day and the problem was fixed but I just checked today and it is now submitted to the wrong child ☹
Photo of Madison

Madison

  • 312 Posts
  • 43 Reply Likes
Hi Allison! I am so sorry about this! We are working on this again to get this resolved. We will let you know when it is fixed! Thank you for your patience! 
Photo of Shannon Massey

Shannon Massey, Employee

  • 1732 Posts
  • 300 Reply Likes
Hi Allison, 
This should be corrected now. Again, I am so sorry for the complications on this! Thank you so much for all your patience though this!

This conversation is no longer open for comments or replies.