My letter isn't opening?

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  • Updated 2 years ago
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The last letter I received from my child isn't letting me open it. It says I have a new letter from my child but it has an envelope with an X on it and won't let me click it to open it. I never had this with any of the letter before I love writing through the app. Please help!
Photo of Emily Putiri

Emily Putiri

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Posted 2 years ago

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Photo of Sarah

Sarah, Official Rep

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Hi Emily :)! This letter is actually still in translation, which is why you haven't been able to open it yet. Once it has gone through processing completely, it will be available for you to read. The "x" will be gone and there will be an arrow to indicate it is available to be downloaded :). This process shouldn't take too long to be completed!

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