My letter isn't opening?

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  • Updated 12 months ago
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The last letter I received from my child isn't letting me open it. It says I have a new letter from my child but it has an envelope with an X on it and won't let me click it to open it. I never had this with any of the letter before I love writing through the app. Please help!
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Emily Putiri

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Posted 12 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Emily :)! This letter is actually still in translation, which is why you haven't been able to open it yet. Once it has gone through processing completely, it will be available for you to read. The "x" will be gone and there will be an arrow to indicate it is available to be downloaded :). This process shouldn't take too long to be completed!

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