My letters

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  • Updated 10 months ago
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Do letters to my sponsored child sent to Compassion show in the correspondence section of my letters? I sent mail in Oct. & Nov. that do not show. I only see the ones entered thru the Compassion site. Thanks for all the good work the Compassion Staff is doing all of the time!!
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Sherrie Nelson

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Posted 10 months ago

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KristenH, Champion

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Sherrie, it has been my experience that they do show up on our accounts once they've been scanned into the system.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Sherrie! Were these letters on Compassion stationary? Kristen is right that your letters should show up on your account after they get scanned into the system. Can you describe the letters for me so that I know which ones I am looking for? Was one of them a Christmas card that looks like the front of a church with "Seasons Greetings" written on the front with some more words in your own handwriting?
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Sherrie Nelson

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Thank you Sarah! Yes, the Christmas card was one and the other was a Birthday card which was also a musical type. The b-day one was delivered at Compassion 11/2/17 per tracking. I have always just trusted everything was going along fine, and I believe that was & is true. Now when I didn’t see those cards I was rather concerned. It seems like “more info” may just cause more questions!! I do thank you for your help and quick reply, I wasn’t really sure I was even asking correctly!
I actually emailed this reply on 1/9 but have the feeling it didn’t get to you! Also I replied a thanks to Kristen !!
I was just worried that they hadn’t been sent on to Laleska since I didn’t see them.

Now thanks again.
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Madison

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Hi Sherrie!

I do show the Christmas card that says "Seasons Greetings" written on the card! So this card did get to Laleska! Was the birthday card only a musical greeting card? Did you write anything in the card or attach anything else in this letter? 

If it was only a musical greeting card, we do not scan that into our system, and we send it over so Laleska does receive this card. This could be why you are not seeing this card on letter portion on your My Account. 
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Sherrie Nelson

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I usually copy what I’m sending but this time I didn’t, just made note that it was musical b-day card & stickers. I would just have written a personal message on the card. So that explains that. I will just go on believing she received both. Thank you!

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