My letters seem to be lost in translation

  • 1
  • Problem
  • Updated 2 months ago
  • Solved
Hi I submitted an inquiry as to why my child's letters were not getting translated a month ago, and was told that Compassion could not inquire until three months had passed. Well today is month 3. I understand the difficult logistics involved in delivering a letter to a child in a somewhat rural area, (there was a feature by Compassion explaining it) but please understand that we as sponsors strive to write regularly to forge a relationship with our children. The child to whom I am referring is Meskerem child ET027500257, and you will see a letter from 08/25 that is just sitting there. I know she is okay because I recieved a letter from her in October, but she thinks I am not writing to her. Thank you.
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mjmyers

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  • frustrated

Posted 3 months ago

  • 1
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Mackenzie, Employee

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I am truly sorry that your letter from August has still not gone through. I know that you have faithfully written to your child, and we certainly want to honor that! I have sent an inquiry to our office in Ethiopia asking them to send your letter to your child and resolve any issues with the letters that are still in translation. This should be resolved in about 30 days. Again, I am very sorry that you have had to wait so long for your letters to go through, and that your child has been asking why you are not writing when you are. We will contact you as soon as we find out more information about what is going on.
(Edited)
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mjmyers

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Thank you very much Mackenzie. My little girl's birthday was in September and she doesnt even know I wished her a happy birthday. Thank you for understanding why this was important to me.
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Mackenzie, Employee

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I know that can be very hard! Thank you for your patience as we figure out what happened! Happy Thanksgiving! 
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mjmyers

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Hello and Happy Christmas Mackenzie. I just wanted to say thank you for your inquiry into why my letters were not getting processed. As of today all letters to Meskerem have been translated and I will assume given to my child. Thank you!
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Sarah, Official Rep

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We are so glad to hear that, Mjmyers! God bless you!