An online letter I wrote to one of my children (ET027500257) two months ago seems to be stuck in the translation phase. Previously my letters to her took only 2 or 3 weeks for her to receive them. May I ask is it possible the letter got misplaced? In my child's most recent letter to me she wrote "could you please write to me" and there are two letters for her awaiting translation and I have no way to let her know that I have not forgotten her. Thank you.