My letters to my child are not showing

  • 2
  • Problem
  • Updated 2 years ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: No activity in three months

My letters are not showing up for one of my children, Jesli. It says it's been over 100 days since I've written her but I wrote twice in December through the app. Is there a problem with her?
Photo of Cathy Morse Strzyinski

Cathy Morse Strzyinski

  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 2
Photo of Shannon Massey

Shannon Massey, Employee

  • 2087 Posts
  • 349 Reply Likes
Good morning Cathy, 
I am so sorry for the confusion on your letters to Jesli. I do see on our side that you have written 2 recent letters on 12/18 and 12/29. Are you only unable to see these two letters on your app, or are you unable to see any of her letters? Also, can you please let us know if you are unable to see her letters on as well as the app, or if this issue is only on the app? Additionally, would you please provide us the following information:  Phone Make and Model: e.g.(iPhone 6S or Samsung Galaxy S6) and OperatingSystem: (OSversion being used). Thank you so much, we look forward to hearing back and helping this issue be resolved. 

This conversation is no longer open for comments or replies.