My letters to my child are not showing

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  • Updated 10 months ago
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My letters are not showing up for one of my children, Jesli. It says it's been over 100 days since I've written her but I wrote twice in December through the app. Is there a problem with her?
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Cathy Morse Strzyinski

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Posted 10 months ago

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Photo of Shannon Massey

Shannon Massey, Employee

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Good morning Cathy, 
I am so sorry for the confusion on your letters to Jesli. I do see on our side that you have written 2 recent letters on 12/18 and 12/29. Are you only unable to see these two letters on your app, or are you unable to see any of her letters? Also, can you please let us know if you are unable to see her letters on Compassion.com as well as the app, or if this issue is only on the app? Additionally, would you please provide us the following information:  Phone Make and Model: e.g.(iPhone 6S or Samsung Galaxy S6) and OperatingSystem: (OSversion being used). Thank you so much, we look forward to hearing back and helping this issue be resolved. 

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