My letters

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  • Updated 2 years ago
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I sent lett Wes via the site that are not showing up?! Any reason why? Does it take a while?
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Michael Spellman

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Posted 2 years ago

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Christina, Employee

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Hi Michael! I'm so sorry to hear that your letters to your kiddo are not showing up on your My Account. I'm happy to help you and look into this for you. Regrettably, I was unable to locate your account using your email and name. Will you please provide either your sponsor number, child's number, or the email address associated with your account? Also, when you sent the letters online, did you receive the next page after submit letting you know your letter has been successfully submitted? If you open up the Draft folder on your My Account, do you see your letters there? 

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