My login does not work for the compassion international app for iPhone. What gives?

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  • Updated 1 year ago
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My login for the compassion international website does not work for the iPhone app. Why might that be?
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Voorhees

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Posted 1 year ago

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Sarah Heacock Schreffler

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Be careful you are typing it exactly. Mine works on the app. But I have found I am more likely to mistype on the app than on the computer keyboard
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Voorhees

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Thanks for the reply. I've triple checked... still no dice. Even reset the password as well. Still works on web login but not on the app.
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Hello Voorhees! I would first recommend uninstalling the app, making sure your phone's software is up to date, restarting your phone and reinstalling the app. Also clear your cache and try again. If that doesn't work, please let us know so we can further troubleshoot the issue for you!
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Voorhees

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I've done this too, many times with no luck. Phone OS is up to date, app deleted and then re-installed. I'm able to use the exact credentials when logging into the web interface that the app throws me into after rejecting my login info. Help!! I'd like to take our sponsored kids with us :)
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Shannon Massey, Employee

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Have you by any chance tried to log in on Compassion.com and been successful? I'd like to know if you are only having issues logging in on the app. Thanks for the additional information! 
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Voorhees

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Yes, I can successfully login to compassion.com... it seems to be an issue with the app.
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Shannon Massey, Employee

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Thank you for your response Voorhees!
I am so sorry for the inconvenience. We are currently having an issue with our App where it is unable to read any special characters, such as #,$,%, etc. Oddly, the Compassion website is not showing any issues, only the Compassion App. We are working hard to resolve this issue, but we would recommend that you reset your password to include only letters and numbers until this is resolved so that you are able to log into the App. Thank you so much for bringing this to our attention and for being so patient as we get this resolved! 
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Voorhees

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That was the issue... there were a few characters that must have kept it from going through.   Thanks for mentioning that.  Problem resolved. 
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Shannon Massey, Employee

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Oh good! I am so happy that worked! :) Sorry for all the confusion! 

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