my sponsor child hasn't written for seven months

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My sponsor child hasn't written to me for seven months. Although she usually writes every other month. Could you please find out what is wrong because I havn't been given any information that somthing has happened. the last letter recieved was january the 13 which came late and I haven't seen another letter scence then.

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Addyson

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Posted 4 years ago

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Emily

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Hi Addyson! I'm sorry that you haven't heard from Erandy in a while :(. I know you must be eagerly anticipating a new letter from her! Our records show that the last letter we sent to you from her was delivered to our office on January 28th. Because it takes 2-3 months for letters to be delivered both ways, there may be a letter on its way to you that just hasn't shown up in our office yet. My prayer is that we will see a new letter for you from Erandy in the next several days. We're able to send inquiries to our office after six months of not receiving a letter. I have made myself a note to watch your account and if we haven't received a letter by July 28th, I will send an inquiry to our office in Mexico to ensure she's doing alright and ask that she send you a letter. I'll post again here to let you know!  I'm so encouraged that you've received such consistent letters from her in the past and I hope you get one here very soon. Thank you so much for your patience in receiving a letter from her :).
(Edited)
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Addyson

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Okay thanks for your help.

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Emily

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Hi Addyson! I just wanted to follow up and let you know that I'm sending an inquiry to our office in Mexico to ensure that Erandy is doing alright and ask that another letter be written to you. Please know that it can take up to 45 days to receive a response. Thank you so much for continuing to send loving letters to your child and for your patience with us as we work to get another letter out to you :). We'll contact you once we hear back from our staff in Mexico. 
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Addyson

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okay thank you
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Addyson

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okay so I got an email from you guys and my letter has still not come in the mail! I was told it should arrive shortly, but it hasn't come. this email was sent on the 17th. I also was not told why there was a delay. :(
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Addyson! I apologize for the confusion! I checked on the letter and saw we actually processed it here at Compassion headquarters in Colorado on August 26. We had received word from the field on the 17th, but it still took a few days for us to receive the letter and process it after that news. It is on its way to you! :) You should receive it within the next few weeks. :) 
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Addyson

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okay thanks but I still don't know why she hasn't written! I want to know if something happened.
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Sarah, Sponsor and Donor Relations, Social Media

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Hey again Addyson! I completely understand. It can be concerning to us when we haven't heard from the kids in a long time. It's possible she had a letter written and just kept forgetting to bring it to the project. She could have been really busy with school work or another activity too. I dearly hope it is something like that. Hopefully, she will explain it in this letter. I know she has been a faithful writer to you in the past! :)
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Kristen

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If she doesn't explain why it took so long in this letter, I'd think it'd be okay to mention it in your letter back to her. Not in a way that makes her feel bad but just to say that you hadn't heard from her in so long and you were starting to get worried and you hope everything is okay with her. Something like that. Then maybe she will explain in her next letter if there was something or maybe it will just remind her that your letter writing relationship is important to you. Just a suggestion!

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