My Sponsored child pic does not look the same.

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I received a picture of my sponsored child last month. I received another this month. I noticed the pictures don' t appear the same. Could there be a mistake? The pics do not look similar.
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Robert Bejarano

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Posted 2 years ago

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Adam

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Hey Robert! The kids only get their photos and information updated once every 24 months or so, and when that happens Compassion will mail you a new photo of your child and new prayer bookmarks. However, if you sent a gift of over $60 recently then one of those photos might be a photo of your child showing what was purchased with the gift. If that's the case, then it should have been accompanied by a thank you letter. If they're both photo updates and one of them appears to be of a different child or have a different child's number printed on it then it's probably a mistake. Would you mind to look for the child numbers with both of those photos and post them here to let the staff know? Thanks so much!
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Emily

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Hi Robert! As Adam mentioned, if you received them both in the mail, it could be one is an updated picture of your kiddo and the other is a photo of the gift you sent (if you sent one about six months ago). Regrettably, I couldn't locate an account under your email address and we have a couple different sponsors with your same name. So I'm unable to research this further for you without finding you in our system. If you post your sponsor number, or the child ID number as Adam stated, I'm happy to look further into this for you! :) 

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