My sponsorship amount was decreased to $19 a moonth until March but the full $38 came out of my account?

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My sponsorship amount was decreased to $19 a month until March but the full $38 came out of my account? I can not afford that right now (as to why I asked for help a few months ago) can you please cancel my sponsorship?
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Shannon Marie

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  • sad and frustrated

Posted 1 year ago

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Sarah, Sponsor and Donor Relations, Social Media

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Shannon, I am so sorry that the full $38 came out of your account! It does look like I made an error when I was processing the rate change, causing it to not take the first time. I can cancel your sponsorship, but I have corrected the issue for you today. If you would like to still continue at the $19 rate through March, it is set up for you. I can refund the extra $19 to you and make sure that it doesn't happen again. Let me know either way. Again, I sincerely apologize for the mistake!
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Shannon Marie

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YES please refund the extra $19 and cancel my membership
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Leah, Employee

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Hello Shannon, I have processed your request to cancel your sponsorship of Edwin. I have also submitted a request to have $19 refunded to your credit card for you. If you would like to say good-bye to Edwin, you are welcome to write him a final letter. If you elect to do this, please write, "Final Letter," on the top of the letter along with your sponsor number and Edwin's ID. Please mail the letter to:

Compassion International 
Colorado Springs, CO 80997

We would be happy to get that to Edwin in the Dominican Republic for you. Thank you for the time you were able to support Edwin. 
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Shannon Marie

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Thank you. Is there anyway I can still donate for his upcoming birthday?
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Madison

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Hello Shannon, 

There would not be a way to donate specifically to his birthday since we have stopped the sponsorship. Although, you can send in a final gift along with the final letter, as Leah encouraged sending above. This gift would be delivered around the time of his birthday. 
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Shannon Marie

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Do I mail a check with the letter?
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Shannon Massey, Employee

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Hi Shannon! Yes, mailing a check would be just fine. Please indicate on the memo line, "Final Gift for Edwin DR060000712/ Sponsor#07746910". This will help our staff process this a bit quicker for you. :) Thank you again for blessing him with that final birthday gift! 

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