My sponsorship

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Not the name of picture of the child I chose. The email sent to me has the child Althanase. The child's sponsor card that I received when I chose to participation has a different name. Her name is Ylande Bernadeau #HA076700036. I would like to sponsor her and not sure why I received a different child. I think that you should contact people before you decide to change their sponsorship, and I would like some answers. 
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Deb

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Posted 6 months ago

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Debra Gonzalez

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It may be a nickname for the child one of my girls doesn't go by her first name but by a nickname.
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Deb

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That could be, thank you for responding. I will take that into consideration. :)
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Shannon Massey, Employee

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Hi Deb, 
I am so very sorry for the confusion with your sponsorship. Please know that the beautiful young lady that you chose, Ylande, is no longer available for sponsorship. What happened was after you selected her for sponsorship and before we could process her onto your account, she did become what we call "ineligible". This is because she has less than a year left in the program. When a child has less than 12 months left in the program, they are not able to receive a new sponsor as they are basically just finishing up and then will be planning to graduate. I do apologize that this was just coincidental timing on this sweet young lady. What we did was chose another young lady just a few months younger from Haiti in her place. We do send out communication to our sponsors to make sure they are aware of the child change in situations like this. This was just done on 5/16/18 and it usually takes about 2 weeks to receive this notification in the mail, so it should arrive in the next week or so. 
Going forward, please know that you are welcome to choose your own child, if you would prefer to do so. Or if you would like to sponsor this young lady, Althanase, that we chose for you, please let us know that as well so we can make notes on your account that you are aware of the situation and have accepted this child. :) Thank you so much for your understanding! We look forward to hearing from you! 
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Deb

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Thank you for the explanation, I feel much better about this. I have no problem sponsoring Althanase at all and hope that Ylande is safe and okay. I appreciate you taking the time to explain, very grateful.

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