N message from my child's country director on My Sponsorships page like it says on the opening page under Messages!

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  • Updated 3 years ago
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The opening page when I log into Compassion under Messages says that if I go to My Sponsorships, I can click on Message from my child's country director for a letter from that person. I do not see anything like that on the child's page that comes up when I go to My Sponsorships.
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Caryl Tieszen

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  • frustrated

Posted 3 years ago

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Rebekah Bell

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What country is your child from?
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Sarah Heacock Schreffler

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Note that there are only letters from country directors available for sponsored children. The link is not there for correspondent children.
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Shannon Massey, Employee

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Hi Caryl, 
I apologize that you are not able to access the letters that are being referenced. We are aware that there is an issue with that at this time and weare working on fixing that. In the meantime, all third partyletters can now be found on compassion.com. To access a copy of any country director letter,please use the following, (making sure to enter in your child's country): www.compassion.com/(country name)2017. (For example, www.compassion.com/Bolivia2017)

I hope this is helpful! :)

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