Name change?

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Hello,
Could you change the account name from Sheila Roberts to Journey Church? Sheila no longer handles our compassion payments. Thanks. 
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Journey Church

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Posted 4 months ago

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Susan, Sponsor and Donor Relations, Social Media

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Hi friends! I show that Journey Church is the sponsor related to the email address you have used here. They sponsor six children and Sheila Roberts is not listed anywhere on this account. Are you saying that you would like to make sure Journey Church is the name on this account? Or is there another account that is under Sheila Roberts? Please post the sponsor number for the account that you would like changed to Journey Church. Thank you!
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Journey Church

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Our sponsor number is 01641908
We got our latest statement in the mail, and Journey is listed, but Sheila Roberts is listed underneath. Not sure if it is a mailing thing. 
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Sierra, Employee

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Hello again! I looked up your account using the sponsor number you provided, and like Susan, I couldn't find Sheila Roberts listed anywhere on the account. The name on the account is just Journey Community Christian Church. Where does Sheila's name appear on your statement? We may be able to do some further research based on that, but from what I can see, she isn't named on the account at all. Thank you!
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Journey Church

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Sheilas name is listed under Journey Community Christian Church. It looks like this on the contribution statement: 

Journey Community Christian Church
Sheila Roberts
1050 US Highway 27 S STE 8
Cynthiana, KY 41031-5998 


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Sarah, Sponsor and Donor Relations, Social Media

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Hello! Thank you so much for the extra information. How long has this been going on? When did the last piece of mail come with Sheila's name on it?
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Journey Church

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I'm not sure how long this has been going on. Probably for about a year now, we just never really knew how to get this changed. the most recent statement was from this past month (July). 
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Sarah, Sponsor and Donor Relations, Social Media

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Thank you so much! I think I finally found the issue with the statement  having Sheila's name on it and have corrected it. Will you let me know if this issue continues after you receive your next statement in the mail?
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Journey Church

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Will do! Thanks so much for your help!

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