Need help communicating . . . stopped getting letters, received the same one over and over.

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  • Updated 5 months ago
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I am not hearing from my child and I cannot communicate through feedback because it says my sponsor number is not a number. I have gotten the same letter from my girl three times and I can see she tried to write once since then and it was cancelled. It has been longer since I have heard from her than ever before.
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Sandra McKeehan

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  • frustrated

Posted 5 months ago

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5 months ago
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theresa angeletti

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Just call CI on Monday- they will figure it out with you! Have a nice weekend
5 months ago
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Sarah, Official Rep

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Hello Sandra! I am so sorry that you are having trouble contacting us through the feedback section of the website! I am happy to help you here. I believe that the letter you received three times from your girl, Hana, was an accident. Sometimes an issue arises with our scanning and printing system that accidentally prints multiples of the same letter. Hana's most recent letter from June was actually canceled and sent back to her because it wasn't finished when it was delivered to the national office for processing. They wanted to be sure Hana had an opportunity to finish this sweet letter for you, which is why it was sent back. They will have her finish it and return it to the national office when it is ready for processing. I know it's been a few months now since you heard from her last, but she is doing alright and will be sending another letter to you soon.

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