Need help with Team Compassion page

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  • Updated 5 years ago
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Hi,
I'm going to do an athletic fundraiser for compassion through Team Compassion. I've made an account and it works just fine. When I click the "my races" button in the top right corner (after I've logged in it works fine and takes me to the next page. However, when I click the "customize personal page" button, it takes me to a half loaded page that says "loading" and then doesn't load all the way and "crashes" back to the front page. I really need to get this set up by November 1st, so any help would be great. I've tried on multiple occasions, and I'm wondering of there's a bug on the website. Anything else I can try? Thanks!
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Emma

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Posted 5 years ago

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Emma

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Hello again,
I have figured some things out and officially set up my page. I have a different problem now-I can't see where I can edit my race day information. It automatically says "111 days until race" without me putting anything in (which is, unfortunately, incorrect). How can I edit this? I'm also still new to the website, so I'm not sure what things you can do with your page. How do friends get to it? Can you put a "name/title" to your fundraiser? I noticed that a lot of things still have the year 2013 on them....is there a problem with that? Thank you!
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Susan

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Hi Emma! I am so sorry you are having trouble with the Team Compassion page. I just wanted to let you know that we are looking into this issue for you with our Team Compassion team. We'll let you know what we find out! :)
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Emily

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Hi Emma! I apologize again for the difficulties you are having with setting up your fundraising page on our website. We are currently experiencing issues with that webpage and have a team that is aware and working on resolving them.  I just contacted our department that manages the Team Compassion page. I passed along the issues you are having and they wanted to contact you to help you personally. They are in the process of sending you an email to further direct you in your fundraiser and resolve the issues you are having. Thank you so much for your patience and I pray that your fundraiser goes well! :)

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