Need To Cancel My Support

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  • Updated 4 months ago
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There is no option to cancel on the website. Please advise how to navigate this need.
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carla whitley

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Posted 4 months ago

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Adler

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Judging by the number of comments about this topic, CI really needs to make this easier.  I understand you want to keep sponsors, but please be considerate as well.  (We have been sponsors for over ten years but are nearing the end of what we, as retirees on a fixed income, can do.)
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Leah, Employee

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Hello Adler, Congratulations on your retirement! I am sorry if you have experienced any inconvenience with cancelling your sponsorship. Compassion strives to make contacting us quick and easy. You can either post on social media, chat, email or call us. We are here to serve you Monday through Friday from 7 am to 5:30 pm Mountain Time. Please know that we sincerely appreciate every sponsor and donor that we have. We understand that this is a sacrifice for many of our supporters. The reason we ask for contact when cancelling is so that we may ensure satisfaction with the ministry and receive feedback on ways to improve. For supporters that may just be going through a temporary difficult season in their life, we want to make them aware of the options we have available to help. Please let us know if there is anything that we can do to help you. Thank you for your feedback. 
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Leah, Employee

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Hello Carla, I am so sorry to hear that you are no longer able to sponsor Collette. Please tell me if there is anything that Compassion may do to better serve you. If this is due to a financial concern, I may have a solution that will help. Compassion values you as a sponsor and we appreciate the difference that you are making in Collette's life. It would be a blessing for us to be able to help and keep you connected. We would be happy to cover your monthly contribution for a few months. For the months of August through October, no contribution would be needed. In addition, we can reduce your monthly contribution to $19 a month for the months of November through January. Your normal monthly contribution of $38 would not resume in February. Please let me know if this would help you continue your sponsorship of Collette. If not, I can continue to cancel your sponsorship.
(Edited)
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carla whitley

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I would still like to cancel
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Leah, Employee

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Carla, I understand and have cancelled your sponsorship of Collette. You are welcome to send her a goodbye letter if you would like to. We ask that you write, "Final Letter," at the top of the letter along with your sponsor number and her child number. Please mail your letter to:

Compassion International
Colorado Springs, CO 80997

Thank you for the time that you were able to support Collette. If you would like to sponsor another child in the future, we would be blessed to partner with you again. 

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