Need to Cancel

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

I need to cancel my membership, I finished sponsoring one child in December of 2017 and then was automatically enrolled for another child January 1, 2018 and I did not agree to this. I'm not sure how this happens, when I have not agreed to continue sponsoring another child? It does not leave me with a great feeling. Please cancel my membership immediately. My number is 02651238.
Photo of Deanna


  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Shannon Massey

Shannon Massey, Employee

  • 2019 Posts
  • 342 Reply Likes
Good morning Deanna, 
I am so very sorry for the confusion. Please know that anytime one of our kiddos finishes their time with Compassion, we do send the sponsor notification of this with information on a new child to consider sponsoring. This notification also lets you know that for your convenience that if you would like to go on to sponsor this new child, you do not need to do anything, whereas if you would like to take a break from sponsorship or choose your own child you will need to notify us. If we do not hear back from you within 5 weeks, we do add this new child to your account, which is stated in this letter. This is what happened in this case. I am so sorry that it seems you never received this notification. 

Again, I do apologize that this process makes you feel unhappy with Compassion, as it is truly not our intent. This process was actually adopted by Compassion by the request of our supporters as roughly 80% of our supporters do want to go on to sponsor another child, and this process made it easier on them. With that said, I have removed this new child from your account today. We are so thankful for the time you were able to sponsor with Compassion and truly apologize for the confusion here at the end. God bless you! 

This conversation is no longer open for comments or replies.