Need to cancel sponsorship

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Hello, we need to cancel our sponsorship at this time. Are we able to send Jackline a final letter through the website?

Sincerely,
Melissa Gibson
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Melissa Gibson

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Posted 1 year ago

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Garry Sagel

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The ladies will respond by tomorrow. I believe final letters have to be mailed. You need to put "Final Letter" at the top of the letter, and you really can't do that online.
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Sarah, Sponsor and Donor Relations, Social Media

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Melissa, I am so sorry that you are not able to continue sponsoring Jackline. If this is due to financial concerns, Compassion may be able to help you out temporarily. You will only be able to write a letter to Jackline online while she is still on your account. If we cancel, you will need to physically mail that final letter to our office at:

Compassion International

Colorado Springs, CO 80997

I am not able to find your account with the email address you provided on this forum. Do you know your sponsor number?
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Melissa Gibson

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Ok, thank you. I posted a letter to her a couple days ago. Yes, we will need to cancel. We would like for her to receive the last message that was sent to her, so, can we ensure she receives that and set the cancellation date for the end of this month?

Thank you,
Melissa
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KristenH, Champion

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Melissa they need your sponsor number to locate your account. They will be able to cancel once you've given them that info.
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Sarah, Sponsor and Donor Relations, Social Media

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Melissa, your child will receive your last letter, but I am not able to cancel your sponsorship until I have your sponsor number or your child's ID because I am not able to find your account at this time.
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Melissa Gibson

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Thank you! Sponsor name: Robby Gibson / # 06874238
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Sarah, Sponsor and Donor Relations, Social Media

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Melissa, I have taken care of canceling your sponsorship today. Please let me know if I can help you further.

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