Need to change payment information!

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Just started sponsoring a little girl! But my payment info is incorrect. I can't get a hold of anyone when I call. What do I do?
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dimplegirl_21

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Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Dimplegirl_21! I am so sorry that you are having trouble getting in contact with us via phone. I looked for an account in your name, but I wasn't able to find one. Your sponsorship hasn't started to be processed yet, but the department that handles setting these up should still place the child on your account and send you information in the mail on how to make that first donation. We aren't able to change payment information via email. How long ago did you sign up to sponsor your child? Did you sponsor through an event?
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dimplegirl_21

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I started sponsoring at the Rock and Worship Road Show on Thursday the 16th :) I just put my old card number down instead of my new one. I realize that it probably takes a while to process everything. I just want to make sure that all my information is all current and correct for you guys!! :D 
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Shannon Massey, Employee

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Hi Charity! We have a few options. If you have the packet of information about your child, we can speed the process up a little bit by having you go to: compassion.com/firstpayment, and this will allow you to put in the child's number and make your first contribution. By doing this, it will actually create you an account, even if we have not received your information back from the event. Secondly, you are welcome to try calling again and we can manually set this up over the phone. However, you are welcome to let the course run as well. What typically will happen is our system will receive your sign up paperwork and it will spit it out to be put in manually, because of the invalid payment. From here they will send you a letter letting you know you will need to call to make your first payment. But again, I would suggest just bypassing that all together and heading to compassion.com/firtspayment to get things going right away! Congrats on your new kiddo! Please let us know if you need any additional help!  
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dimplegirl_21

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Thank you so much!!! I appreciate the help :) 

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