Need to merge two sponsorship accounts

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  • Updated 11 months ago
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Our account only lists one of two sponsored kids. I can see from previous posts that your office must merge the two different children under our single account.
What information do you need to do so?
Thanks!
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Bryan Intemann

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Posted 11 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Bryan! Yes, we can merge your two accounts together. I was able to find both accounts using your email address and have requested that they be merged together for you. This should just take a few days to be completed :).
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Bryan Intemann

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Hi Sarah, thanks for working on this but unfortunately no children are found at all on our account through the mobile app. Can you please advise? Thanks.
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Sarah, Sponsor and Donor Relations, Social Media

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Bryan, I am so sorry for this continued issue :(. Regrettably, I think the account that everything was merged under was the one that you didn't have an online/app account set up for. I don't have a way to fix that, but you can create a new account using the sponsor number 07960414, which is the one that your children will be listed under now. Again, I sincerely apologize for that mistake. I'm not certain, but I may have given them the sponsor numbers backwards when I told them which number to keep and which one to merge. I try to make sure we keep the one with the online account but I could have made that mistake. Please let me know if using that sponsor number works for you and if you have any more questions or concerns.
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Bryan Intemann

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Sarah,
Thanks for looking into this. Now the username is no longer available to set it up with the new acct # you gave us. Every time I try to even log in now, the system cannot locate my acct using either acct # nor the email address we have on file.
Can you go in and completely erase our previous information so that we can start from scratch under the new number you gave us?
Thank you.
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Shannon Massey, Employee

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Hi Bryan!
I am sending you an email with your information for the new account. :)

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