Need help and to adjust our giving.

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  • Updated 6 years ago
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Hi, I have tried to call but keep getting hung up on. After two years of sponsoring, I don't want to stop, but we have found oursleves in a seaon where we need to make adjustments . I have read other people's conversations and was wondering if we could take advantage of the $19 per child for 6 months? I think this would help us to keep sponsoring. Can someone get in touch with me since I cannot call you? Thank you.
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Stacie Gonzalez

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Posted 6 years ago

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Susan

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Hi Stacie! I'm so sorry that you had called and were unable to get through. I have reported this to our contact center and I believe we may have been having phone line issues during a thunderstorm here in Colorado Springs. 

I'm so glad we can work with you to help you to keep the relationship that you have with your children! I have taken care of this for you so starting in August you will be at the $19 rate for both of your children. The Child Survival Project is already at $20. Also, we'll just cover the missed months through the end of this month for you. :)
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Stacie Gonzalez

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Thank you for working with us! I appreciate it greatly. 
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Stacie Gonzalez

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Susan,

I checked my account online and it seems that nothing has been adjusted. Come August, will the amount due adjust automatically? Thanks. Please advise.
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Emily

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Good morning Stacie! I have double checked your account today and Susan has taken care of your support through July and your rate will be temporarily reduced to $19 beginning in August. It does take a few days to update your account and I see that this request is still in processing. Thank you so much for your patience! You will receive a letter confirming the reduced rate, and another letter as a reminder the month before the rate returns to the normal contribution amount of $38.
(Edited)

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