Never got an email or packet in mail

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  • Updated 2 years ago
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I signed up to sponsor a child at passion and never received my information packet but I got a text with my child's name and picture
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Heather Pitts

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Posted 2 years ago

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Sarah Heacock Schreffler

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If you have the child's I'd it will help them in looking up your info
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Christina, Employee

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Hi Heather! I'm so sorry that you haven't received more information on the sweet child you have chosen to sponsor :(. Choosing a child to sponsor is so exciting, and I completely understand your eagerness to learn more about your kiddo! I am happy to look up your account and make sure we send you your child's welcome packet :). Regrettably, I wasn't able to locate your account. Will you please provide your child's number? If you don't know their number, then can you tell me your child's full name and the country their from? 
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Heather Pitts

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Her name is Dinda Christania Mandey and she is from Indonesia
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Heather! I am so sorry, but it looks like the sponsorship for Dinda did not go through after all :(. She is currently at an event to find a sponsor, and I cannot place her on your account at this time. You have a few options here. We'd be happy to help you find a new child to sponsor, or I can reserve Dinda for you to sponsor if she is not sponsored by someone else at this event. She will be with the event for several months, so it will be around the beginning of April when I would be able to place her on your account if she doesn't find a sponsor there. Let me know! This breaks my heart :(!
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Heather Pitts

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It breaks my heart too :( I had received a text with her info and fell in love with helping her out and getting to know her

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