Never got follow-up email

  • 1
  • Problem
  • Updated 1 month ago
  • Solved
I asked about how to discontinue my sponsorship on July 12th, and I received a reply from Missy that I would be receiving an email shortly... but I never got an email from her. How long should I be waiting to receive these details?
Photo of taylor tertocha

taylor tertocha

  • 2 Posts
  • 0 Reply Likes

Posted 1 month ago

  • 1
Photo of Christina

Christina, Employee

  • 1288 Posts
  • 292 Reply Likes
Taylor, I'm so sorry to hear that you did not receive our email to you. Please rest assured that I have just emailed you again. Please let us know if you have not received our email within the next couple of hours. You may also want to verify your email address is correct and also check your spam/junk folder just in case. Thank you for your understanding and patience.