I sent a request to set up a meet with my sponsored child through the Compassion website months ago and NEVER heard back to schedule. I have moved to the country we sponsor in months ago and it pains me that we have not been able to travel to Santo Domingo to see her since we visit that city often. Can someone please help to make this possible or are we just out of luck?
https://www.compassion.com/get-involved/custom-visit-details.htm suggests you contact the Visits department at: If you have additional questions, please refer to our Custom Visit FAQs, filled with commonly asked questions. We also welcome your questions by phone at 800-336-7542, option 2, or by email at email@example.com.
Tina, I am deeply sorry to hear that you did not receive any follow up communications regarding your request to meet your child. I hear your heart for our ministry and your love for sweet Sofia. I completely understand your excitement to meet her, and I would also be disappointed if I had not heard back after submitting a request to meet her. I assume that you requested an individual custom visit to meet Sofia. Is that correct? I do see a note on your account from our Visits Team on September 13th about working on a visit to the D.R. in December. However, I do not see any comments on your account past that. I am wondering if their emails could have been missed. Have you checked your spam/junk folder? As Sarah said, I highly encourage you to please contact out Custom Visits Team. You may reach them at 800-336-7542 ext. 2, Monday through Friday, 8:00 a.m. to 5:00 p.m. MT, or you may send an email to firstname.lastname@example.org. I sincerely hope that our Visits Team will be able to address your concerns and help you finally get to meet your kiddo.
I have not personally met my sponsored child in Thailand, though it would be a dream come true. I just don’t have the funds to do that right now. However, I can testify to many compassion sponsors who have met their sponsored children in person and for whom it has been an incredible experience. I’m sure all of them would be glad to share their experiences and I would be happy to ask them and put you in contact if possible!