Never received information packet

  • 1
  • Problem
  • Updated 2 weeks ago
  • In Progress
About a month ago I started sponsoring a little boy. A few days ago I got an email saying I should have recivied it already but it hasn’t come. Is there a way to get it sent again?
My sponsor number is 08388695
Thank you
Photo of peyton

peyton

  • 1 Post
  • 0 Reply Likes

Posted 2 months ago

  • 1
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4922 Posts
  • 1087 Reply Likes
Hi Peyton! Are you talking about the welcome packet? If so, it could still be on the way to you as I see we only printed it on the 19th of the month.  It can take a few weeks for the packets to be delivered in the mail. Please let me know if this is what you are referring to so that I can best assist you. If it is the welcome packet and you still haven't received it by the end of next week, I would be happy to reorder it for you then.
(Edited)
Photo of Shannon Massey

Shannon Massey, Employee

  • 1731 Posts
  • 300 Reply Likes
Hi Peyton, 
I just wanted to take a moment to follow up with you and make sure that you received your welcome packet. Please let us know if you never received this so that we can make sure to order one for you! Thank you so much! 
Photo of Divina Plazo

Divina Plazo

  • 2 Posts
  • 0 Reply Likes
Last June 2018, I signed up for correspondence but wasn't able to receive my welcome packet until now. Is there anyway you can send me my welcome packet again? or can I retrieve those information through my email?
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4922 Posts
  • 1087 Reply Likes
Divinia, I am so sorry that you never received a welcome packet for your correspondent child. I have ordered one for you today :).